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• Does my XREF 20 microphone require phantom power?

  Yes. It is an omnidirectional condenser microphone, so make sure the phantom power is switched on.  Most XLR to XLR cables will be able to transmit phantom power but not all XLR to TRS cables will ...

• Can I use other microphones?

  You can use any omnidirectional condenser measurement microphone. We won't be able to consult the calibration outcome if you are not using an individually calibrated microphone.   It is possible to...

• Can I use an averaged calibration profile on a similar headphone model?

  We do not recommend using a calibration profile that is not meant for your headphones or your exact headphone model, the results will be inaccurate.   In comparison to individual calibration, an av...

• ASIO/WASAPI output modes in Reference 4 Systemwide [WIN]

  Selecting the driver output mode The latest 4.4 Systemwide update introduces ASIO support to benefit users with ASIO-exclusive devices like AVID HDX, for example. Previously limited to DAW use only...

• Default Output Device: output selection logic in Reference 4 Systemwide

  Switching between multiple monitoring devices can be a bit of a hassle and can often take a lot of clicking around to switch over. For that reason, we have introduced a brand new automation logic t...

• Setting up Individual Headphone Calibration

  In this article: Setting up IHP in Reference Systemwide Setting up IHP in Reference plugin Setting up calibration on Offline computer   Setting up IHP in Reference Systemwide As of Reference 4.4,...

• When do I need to bypass the plugin?

  You need to bypass the plugin every time you are exporting audio from your DAW. Otherwise, the correction will be applied to your master bus mixdown. Note that the plug-in is meant to calibrate you...

• Setting up with speaker calibration

  Calibrating speakers with Sonarworks is easy, but there are some key aspects to speaker calibration that you might want to be aware of. During the onboarding process in Reference 4 Studio Edition s...

• Can I use my license on multiple computers?

  Yes! Regular Reference 4 licenses can be activated and used on up to 3 devices simultaneously. However, EDU licenses (if you've applied and purchased with an educational discount) can only be used ...

• How to contact Sonarworks support

  We've recently made updates to our Help & Support center which has moved the "My support requests" option from your Sonarworks account to the help center section.    How to submit a support request...

• Reference 4 license transfer to another computer

  In this article: License transfer Transferring your license to a new computer Deactivation limits   License transfer You can easily transfer your license to a new device in our user account syste...

• Order cancellation

  In this article: Can I cancel my order from the Sonarworks store? How much time do I have to cancel my order? How to cancel an order in our store What's next?   Can I cancel my order from the Son...

• Why am I getting feedback noise when trying to calibrate speakers?

  Before starting your measurements with the Reference 4 Measure app, it is important to make sure that your microphone input isn't routed directly to the audio device outputs, bypassing the computer...

• Reference 4 Systemwide doesn't launch after update

  Resolving the settings migration issue Systemwide not launching after an update is an issue that can happen on both macOS and Windows operating systems. Usually, it is caused by settings that can't...

• Safety buffer in Reference 4 Systemwide

  In this article: What is Safety Buffer? Recommended settings   What is Safety Buffer? Starting from the 4.4 update, the Reference 4 Systemwide app has a new 'Safety buffer' feature. The Safety bu...

• “Couldn't migrate settings” alert

  When updating Reference Systemwide to a newer version (or downgrading to a previous version) there can be cases when the software is unable to migrate the DSP settings, presets and user preferences...

• Reference 4 Systemwide microphone access requirement in Security & Privacy preferences [MAC]

  Since macOS Mojave 10.14 security and privacy protections now require the user to enable microphone access for Sonarworks software. After installing the Sonarworks software on macOS Mojave (or runn...

• Reference 4 Measure app troubleshooting guide

  In this article: Before you get started Hardware Setup - audio settings and input/output setup Essential settings and tips Sample drift and compromised input signal Using a measurement microphon...